The Power of Cross Training Your Team
I recently had the pleasure of taking a week away from the office. I was able to easily step away from my duties as Office Manager and I knew that my daily responsibilities would be handled efficiently and effectively by Michelle, our Scheduling Coordinator.
If your practice is still operating on the old premise that team members only take time off when the Dr. is away, I would like to encourage you to consider changing your vacation policy for team moral.
Our practice has a large calendar in the break room and in January at a staff meeting we sit down together and the Doctors let us know when they are taking vacation. We review holiday schedules at this time as well. Team members can choose to schedule time off around the Doctor, however it is not mandatory. Life happens, emergency family matters come up, and sometimes an employee just needs some time away to rejuvenate.
During a staff meeting, work together to review roles and responsibilities and document daily operating procedures. When you come to the office and find a staff member unexpectedly out for the day or week, your team can step in and handle the day smoothly and effectively. This has the added benefit of building your teams skill set, self-esteem and trust.
Every employee in our practice knows how to schedule an appointment, answer a telephone call, or sterilize a room. It is good practice to review in a staff meeting “what if” situations.
When your team feels supported by their leader to take time away from the office and you have trained your employees to come together during these opportunities, the moral of your team will soar.